Refund policy

Thank you for shopping at Treaded. 

We always make sure to provide high quality products and excellent customer service.

 If you are not completely satisfied with your purchase, we are here to help.

Returns & Refunds
With Treaded , we are happy to ensure you are satisfied with your purchase.

Not completely happy? No worries, returning your item is easy through our return portal!

1. Return Conditions

Timeframe: Return your item within 14 days of receipt.

Condition: Items must be unused, in original condition, and in their original packaging.

To start a return, you can contact us at treadedtd@gmail.com. Please note that returns will need to be sent to the following address:  Franklin Rooseveltlaan 36 Vilvoorde

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any further  return question at treadedtd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at treadedtd@gmail.com.